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Category Archives: Business Processes

Empowering Your Member Base: Member Self-Service

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Filed under Business Processes, Productivity

SelfService01Member self-service is one of the greatest things that the digital age has to offer provincial regulatory bodies. With the implementation of a properly designed online presence, any regulatory body can decrease its direct member interaction by double-digit percentages. An online single point of contact for members to address their concerns – whether it’s membership renewal, a change in membership, membership conclusion, or standard troubleshooting and frequently asked questions – can drastically streamline any regulatory body’s service model. Read More »

Electronic and Digital Signatures

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Filed under Business Processes, Productivity, Security

This is Part Two of our ongoing Electronic Records Management series.

What are Electronic Signatures?

ElectronicSigs01Electronic signatures, just like paper signatures, are legally recognized strings of characters applied to a record or document that indicate the signatory’s approval. What differentiates electronic signatures from paper signatures is that their authenticity is verified not by a unique and characteristic pen flourish, but by a digital signature that is unique to each signatory. Read More »

From Paper to Powerful: Quercus Helps Systematize Business Processes for a Regulatory College

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Filed under Business Processes, Productivity, SharePoint, Usability

papertopowerful01Electronic information management systems, such as those available in SharePoint, provide powerful functionality that helps organizations streamline processes, optimize workflows, and minimize paper records. Quercus recently helped Physiotherapy Alberta College – Association improve member data management and associated business processes. Using SharePoint, we were able to create electronic member files, consolidate information sources into a single, easily searchable repository and systematize workflows such as new member registration and renewals.

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