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Monthly Archives: November 2016

Ransomware: Understanding and Avoiding System Encryption Attacks

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Filed under Managed Services, Productivity, Security

What is Ransomware?

ransomware01Ransomware is malicious software created by hackers to infect a workstation or file server and encrypt all files so that they are unreadable. Soon after infection, the hacker(s) responsible demand a large sum of money to decrypt the affected files, effectively holding the infected system hostage until the ransom is paid. Many vicious ransomware infections add pressure by imposing a deadline for ransom payment. Depending whether the infected system belongs to a home user, a company or an institution, the ransoms can range from hundreds to thousands of dollars. Recent statistics from the US government show that ransomware attacks have quadrupled each year since 2013, averaging 4,000 per day. The University of Calgary paid out $20,000 for a June 2016 ransomware attack on their email server. Read More »

From Paper to Powerful: Quercus Helps Systematize Business Processes for a Regulatory College

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Filed under Business Processes, Productivity, SharePoint, Usability

papertopowerful01Electronic information management systems, such as those available in SharePoint, provide powerful functionality that helps organizations streamline processes, optimize workflows, and minimize paper records. Quercus recently helped Physiotherapy Alberta College – Association improve member data management and associated business processes. Using SharePoint, we were able to create electronic member files, consolidate information sources into a single, easily searchable repository and systematize workflows such as new member registration and renewals.

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What is Electronic Records Management?

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Filed under Productivity, SharePoint, Usability

This is Part One of a multi-part series on Electronic Records Management, or ERM for short. Our next article will focus on electronic signatures and how they may be used with records.


erm01Records Management is the application of processes and policies on a record throughout its lifecycle. A record is an entity that contains evidence a transaction occurred. Examples of records in your organization are likely applications, authorizations, permit renewals, registrations, verifications and licenses.

The International Organization for Standards (ISO) sets international standards on everything from occupational health and safety to food safety to business practices. Records management is no exception: ISO regulation 15489-1:2016 is the widely recognized international standard for records management. According to the ISO itself, the standard applies to the creation, capture and maintenance of records regardless of structure or form, in all types of business and technological environments, over time.

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