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Category Archives: Productivity

Empowering Your Member Base: Member Self-Service

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Filed under Business Processes, Productivity

SelfService01Member self-service is one of the greatest things that the digital age has to offer provincial regulatory bodies. With the implementation of a properly designed online presence, any regulatory body can decrease its direct member interaction by double-digit percentages. An online single point of contact for members to address their concerns – whether it’s membership renewal, a change in membership, membership conclusion, or standard troubleshooting and frequently asked questions – can drastically streamline any regulatory body’s service model. Read More »

Electronic and Digital Signatures

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Filed under Business Processes, Productivity, Security

This is Part Two of our ongoing Electronic Records Management series.

What are Electronic Signatures?

ElectronicSigs01Electronic signatures, just like paper signatures, are legally recognized strings of characters applied to a record or document that indicate the signatory’s approval. What differentiates electronic signatures from paper signatures is that their authenticity is verified not by a unique and characteristic pen flourish, but by a digital signature that is unique to each signatory. Read More »

Ransomware: Understanding and Avoiding System Encryption Attacks

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Filed under Managed Services, Productivity, Security

What is Ransomware?

ransomware01Ransomware is malicious software created by hackers to infect a workstation or file server and encrypt all files so that they are unreadable. Soon after infection, the hacker(s) responsible demand a large sum of money to decrypt the affected files, effectively holding the infected system hostage until the ransom is paid. Many vicious ransomware infections add pressure by imposing a deadline for ransom payment. Depending whether the infected system belongs to a home user, a company or an institution, the ransoms can range from hundreds to thousands of dollars. Recent statistics from the US government show that ransomware attacks have quadrupled each year since 2013, averaging 4,000 per day. The University of Calgary paid out $20,000 for a June 2016 ransomware attack on their email server. Read More »

From Paper to Powerful: Quercus Helps Systematize Business Processes for a Regulatory College

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Filed under Business Processes, Productivity, SharePoint, Usability

papertopowerful01Electronic information management systems, such as those available in SharePoint, provide powerful functionality that helps organizations streamline processes, optimize workflows, and minimize paper records. Quercus recently helped Physiotherapy Alberta College – Association improve member data management and associated business processes. Using SharePoint, we were able to create electronic member files, consolidate information sources into a single, easily searchable repository and systematize workflows such as new member registration and renewals.

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What is Electronic Records Management?

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Filed under Productivity, SharePoint, Usability

This is Part One of a multi-part series on Electronic Records Management, or ERM for short. Our next article will focus on electronic signatures and how they may be used with records.


erm01Records Management is the application of processes and policies on a record throughout its lifecycle. A record is an entity that contains evidence a transaction occurred. Examples of records in your organization are likely applications, authorizations, permit renewals, registrations, verifications and licenses.

The International Organization for Standards (ISO) sets international standards on everything from occupational health and safety to food safety to business practices. Records management is no exception: ISO regulation 15489-1:2016 is the widely recognized international standard for records management. According to the ISO itself, the standard applies to the creation, capture and maintenance of records regardless of structure or form, in all types of business and technological environments, over time.

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Why Should You Move Your On-Premise Microsoft Exchange to the Cloud?

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Filed under Managed Services, Productivity

Why consider moving your On-Premise Exchange to the Office365 Cloud?

Below are 5 reasons for any company to consider moving their on-premise Exchange to the Office 365 Cloud:

  1. Cost of Exchange Server Licenses and Cost of User CALs.
    • Exchange Standard (Open License) costs $862.00 (Note: Price is based on MSRP)
    • Exchange Enterprise (Open License) costs $4903.00 (Note: Price is based on MSRP)
    • You Need either Exchange Standard CALs $119.99 each or Exchange Enterprise CALs $72.99  (For 50 users that’s $6000 for Exchange Standard CALs).   (Note: Pricing is based on MSRP)
  2. Cost of purchasing server hardware every 4-5 years. This alone is a Capital Expenditure of $8,000-$10,000, not including Local Tape Backup or Cloud Backup costs. Read More »

Which Office 365 Plan Is Best For My Business?

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Filed under Managed Services, Popular, Productivity

What is Office 365?

Office 365 refers to Microsoft subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud service) such as Skype for Business web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive for Business. The first version came with Office 2013 and the latest version now comes with Office 2016.

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Enterprise Mode for Internet Explorer 11

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Filed under .NET, Productivity, Usability

As a developer, have you worked with a company that refuses to migrate from Internet Explorer 8 to a newer version Internet Explorer due to compatibility issues? Microsoft has done a ton of work to improve Internet Explorer between version 8 and 11:

  • Web apps load twice as fast
  • Redesigned script engine
  • Redesigned layout engine
  • Hardware accelerated graphics


It is a shame that many companies are not using Internet Explorer 11 because of compatibility issues.

Enter Enterprise Mode for Internet Explorer 11. Enterprise Mode provides compatibility benefits for sites designed for Internet Explorer 8 and even Internet Explorer 7. Enterprise Mode will fix many common issues, but not all compatibility issues. Areas addressed by Enterprise Mode include:

  • Changes to user agent string
  • ActiveX controls and other binaries
  • Deprecated functionality
  • Pre-caching and pre-rendering

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